Privacy Policy

Last updated: July 2026

Introduction

canyon-kestrel is committed to protecting and respecting your privacy. This policy explains how we collect, use, and safeguard personal information when you use our website or services.

By using our website or engaging our services, you acknowledge that you have read and understood this privacy policy.

Information We Collect

We may collect the following types of information:

• Contact information: Name, email address, and postal address when you submit enquiries or book services
• Service information: Details about the services you request and any technical information relevant to completing those services
• Usage data: Information about how you interact with our website, including pages visited, time spent, and navigation patterns
• Device information: Browser type, operating system, and device identifiers used to access our website

How We Use Your Information

We use collected information for the following purposes:

• To respond to your enquiries and provide requested services
• To communicate about appointments, service updates, and relevant information
• To improve our website functionality and user experience
• To analyse usage patterns and optimise our service offerings
• To comply with legal obligations and protect our legitimate interests

Legal Basis for Processing

We process your personal data based on one or more of the following legal grounds:

• Consent: Where you have given explicit consent for specific processing activities
• Contract: Where processing is necessary to fulfil a contract with you or take steps at your request before entering into a contract
• Legitimate interests: Where processing is necessary for our legitimate business interests, provided those interests do not override your fundamental rights
• Legal obligation: Where processing is necessary to comply with applicable laws

Data Sharing

We do not sell your personal information to third parties. We may share information with:

• Service providers who assist in delivering our services, under strict confidentiality agreements
• Professional advisers including lawyers and accountants when necessary
• Law enforcement or regulatory bodies when required by law

Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, typically no longer than six years after the end of our business relationship. Certain records may be retained longer where required by law.

Your Rights

Under data protection legislation, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information in certain circumstances
• Object to processing based on legitimate interests
• Request restriction of processing in certain circumstances
• Receive your data in a portable format
• Withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact us using the details provided below.

Data Security

We implement appropriate technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure, or destruction. These measures include encryption, secure storage, and access controls.

International Transfers

Your information is primarily stored and processed within the United Kingdom. If we transfer data outside the UK, we ensure appropriate safeguards are in place in accordance with data protection requirements.

Changes to This Policy

We may update this privacy policy periodically. Significant changes will be communicated through our website. We encourage you to review this policy regularly.

Contact Us

For questions about this privacy policy or to exercise your data protection rights:

canyon-kestrel
47 Technology Park
Milton Keynes, MK9 2FQ
United Kingdom

Email: [email protected]